Shrinkage calculator
Where the paid hours actually go.
Shrinkage is the number most often guessed and least often measured. Break the hours down by category and the uplift factor follows — that is what turns required agents into rostered heads.
All free toolsYour numbers
The formula
How this is calculated.
- 1Shrinkage = hours lost ÷ paid hours
- 2Uplift factor = 1 ÷ (1 − shrinkage)
Before you trust it
What this model assumes.
- Whether breaks count as shrinkage depends on how your paid hours are defined. Be consistent between this figure and the one in your staffing model, or you will double-count.
This runs entirely in your browser — nothing you type is sent to us. It is arithmetic on your own figures, not a benchmark or a recommendation.
In the platform
Where WFMPro does this for you.
These tools answer one question at a time, from numbers you type in. WFMPro runs the same maths continuously against your live data.
Run this on your own data with us.
A working session on your forecasts, schedules and shrinkage — and where WFMPro would take it from there.