Schedule adherence calculator
Did people work the schedule they were given?
Adherence asks whether agents were where the plan said, when it said. Conformance only asks whether they worked the right number of hours. Teams that confuse the two end up measuring the wrong behaviour.
All free toolsYour numbers
Late starts, long breaks, early finishes, wrong activity.
The formula
How this is calculated.
- 1Adherence = (scheduled − out of adherence) ÷ scheduled
- 2Conformance = worked ÷ scheduled
This runs entirely in your browser — nothing you type is sent to us. It is arithmetic on your own figures, not a benchmark or a recommendation.
In the platform
Where WFMPro does this for you.
These tools answer one question at a time, from numbers you type in. WFMPro runs the same maths continuously against your live data.
Run this on your own data with us.
A working session on your forecasts, schedules and shrinkage — and where WFMPro would take it from there.