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Optimize time. Empower people. Drive results.

Plan smarter. Run the day better. Keep your people.

WFMPro is a cloud-native platform to plan, staff and run your entire workforce — from interval-level forecasting to optimizer-built schedules, real-time intraday control, agent engagement and BI-ready analytics.

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The WFMPro lifecycle: Foundation, Forecast, Plan, Schedule, Operate, Engage and Analyze, all sharing one live dataset.WFMProOne live dataset01Foundation02Forecast03Plan04Schedule05Operate06Engage07Analyze
Lifecycle stages, one platform
7
Languages, RTL-ready
9
Contact-centre connectors
4
Web + native mobile apps
2×

The challenge

Running a workforce on yesterday's tools costs you service level, budget and good people.

  • Accuracy

    Forecasts miss

    Overnight batch models and spreadsheets leave you over- or under-staffed against real demand.

  • Cost

    Firefighting the day

    Manual intraday reactions mean paying for overtime and idle time you didn't need.

  • Disconnected

    Too many systems

    Forecasting, scheduling, adherence, learning and payroll live apart — data is re-keyed and always behind.

  • Attrition

    Agents walk

    Desktop-only tools and rigid schedules frustrate agents — and replacing them is expensive.

  • Blind spots

    Slow to see

    Reports take an IT ticket and a week; by the time you know, the moment has passed.

  • Rollout

    Heavy to change

    On-prem installs and long, consultant-led projects make even small changes painful.

The platform

Seven stages. One live dataset.

Every stage shares the same live data — so the loop actually closes, and the day's actuals feed tomorrow's plan.

  1. 01

    Foundation

    Workforce & organisation setup

    • Org hierarchy
    • Employee management
    • Planning groups & queues
    • Roles & access
  2. 02

    Forecast

    Demand forecasting

    • Interval demand
    • Accuracy tracking (MAPE)
    • Shrinkage & events
    • Intraday curves
  3. 03

    Plan

    Headcount & capacity

    • FTE targets
    • Gap analysis
    • Hiring & scenarios
  4. 04

    Schedule

    Optimized shifts & activities

    • Auto-scheduling
    • Constraints
    • Activities & coverage
    • Shift marketplace
  5. 05

    Operate

    The live, real-time day

    • Intraday monitoring
    • Live adherence
    • Corrective actions
    • AI advisor
  6. 06

    Engage

    Agents, performance & growth

    • Mobile self-service
    • Time-off
    • Coaching
    • Gamification
  7. 07

    Analyze

    Pay, reporting & insight

    • Report builder
    • Dashboards & KPIs
    • OData & warehouse sync

The business case

Four levers your operation feels.

  • Hit service level

    Better forecasts, real optimization and live intraday control keep SL on target more of the time.

  • Lower labour cost

    Optimized coverage and automated intraday fixes cut over-staffing and overtime firefighting.

  • Keep your people

    Mobile self-service, fairness and engagement reduce the frustration that drives attrition.

  • Fast time-to-value

    Cloud SaaS, guided onboarding and an in-app AI copilot get you live in weeks, not quarters.

These are the operational levers the platform is built to move; realized impact depends on your baseline and configuration. We'll model it together against your numbers.

Model it on your own numbers

Capabilities

Everything the workforce lifecycle needs.

Nine capability areas, one platform — explore each one.

Forecasting & demand

Get the number right — down to the interval.

And honest against what really happened.

  • Demand

    Interval + Erlang-C

    Volume and handle time to the interval, with required agents against your SLA and shrinkage.

  • Shape

    Intraday & intraweek curves

    Distribution learned from history places demand in the right intervals and days.

  • Smarter

    ML challenger + accuracy

    A machine-learning model competes with the classic curve; runs reconcile against actuals.

Contact volume · today
LIVE

42

Req. agents

4:12

AHT

96%

Accuracy

  • Actual
  • Forecast

Workforce planning & headcount

See the capacity gap forming months out.

And plan the hiring to close it.

  • Targets

    FTE & scenarios

    Set FTE targets per group and period, and branch what-if scenarios to compare.

  • Gaps

    Gap analysis

    Required-vs-available across the horizon, drawn straight from the live forecast.

  • Hire

    Pipeline & cost

    Track requisitions and roll plan costs up from cost centres for budget approval.

Capacity · required vs available
FTE
JFMAMJ

Gap forming in May. Open requisitions by March to close it.

  • Available
  • Gap to hire

Scheduling & optimization

A real optimizer builds the best roster it can.

Against every one of your rules.

  • Engine

    Two-stage solver

    Builds coverage at lowest cost, then places every agent, break and skill to the minute — plus optional simulation staffing.

  • Trust

    Fair & measurable

    A fairness objective spreads weekends and nights; an efficiency score rates every schedule.

  • Editor

    Four-lane timeline

    Plan, Publish, Actual and Adherence side by side — every publish versioned and immutable.

Shift timeline · Sales-EN
Mon
081012141618
A
B
C
D
E
Fairness 0.94Efficiency 97%0 rule breaks
  • Shift
  • Break
  • Coaching

Real-time & agentic operations

Run the live day with a co-pilot that watches for you.

And drafts the fix.

  • Monitor

    Live coverage & adherence

    Staffed-vs-required by interval and channel, plus a live adherence cockpit and shrinkage.

  • Alerts

    Operational nudges

    Automatic alerts on volume, AHT, SL and coverage — no staring at a wallboard.

  • Agentic

    Intraday agent

    Senses drift and proposes overtime or VTO fixes — every action approved by a human.

Coverage · staffed vs required
LIVE
▲ SL risk

Intraday agent · 14:00 gap

Offer 6 agents 1h overtime and move coaching to 16:00.

ApproveEdit
  • Required
  • Staffed
  • Under

Agent experience & engagement

The part legacy WFM neglects.

And where retention is won or lost.

  • Self-service

    Native mobile

    Schedule, availability, approvals and notifications on iOS, Android and web, plus calendar feeds.

  • Requests

    Time-off, swaps & flex

    Rule-checked swaps, accruals and a VTO/OT marketplace agents claim from their phone.

  • Engage & grow

    Gamification + learning

    Points, badges and rewards, plus SCORM training assigned and tracked in-platform.

Performance, quality & coaching

Measure what matters, then coach where it counts.

Coaching that lands on the roster as real off-phone time.

  • Measure

    Scorecards & rankings

    Team and org-unit scorecards with charts, rollups and weighted rankings.

  • Your metrics

    Custom KPIs

    Your own formulas and data feeds — measure what your business actually cares about.

  • Improve

    Coaching loop

    Book coaching from a scorecard; it schedules as real off-phone time and tracks the outcome.

Team scorecard · this week
Sales-EN
92%Adherence
  • Service level88%
  • Quality94%
  • AHT vs target+6%
Coaching booked · Thu 15:00, off-phone
  • On target
  • Watch

Payroll preparation

From schedule to pay-ready.

Turn adherence and time into audit-ready gross pay, without re-keying a thing.

  • Aggregate

    Timesheets

    Worked, scheduled and leave hours roll up from the schedule by policy — automatically.

  • Pay run

    Gross-pay lines

    Pay codes, effective-dated rates, overtime and premiums produce priced gross pay. Preparation only — not tax or filing.

  • Export

    To your provider

    Batch export mapped to provider codes; periods lock immutably once sent.

Pay run · period 08
Locked
Pay codeHours
Regular1,240
Overtime ×1.586
Night premium210
Paid leave120
Total · ready to export1,656
TimesheetsPay runExport

Reporting & analytics

Answers on demand, without an IT ticket.

In the format each stakeholder needs.

  • Build

    Report composer

    Compose reports across forecast, schedule, time-off and headcount yourself — or let AI draft one from a sentence.

  • Share

    CSV, PDF & dashboards

    Role-based dashboards, one-click export, and scheduled delivery to inboxes.

  • Integrate

    OData & warehouse sync

    Push clean datasets to Snowflake or BigQuery-class warehouses for enterprise BI.

Operations dashboard
This week

94%

Forecast accuracy

  • Adherence

    92% ▲

  • Service level

    88% ▲

  • Shrinkage

    14% ▼

“Weekly adherence by team, last quarter, as PDF every Monday”

Atlas AI copilot

Help, answers and guidance in every screen.

Never outside a user's permissions.

  • Always on

    Ask how

    Answered from a curated product knowledge base, in the user's own language.

  • Opt-in

    Ask about your data

    Reads only the signed-in user's own schedule, balances and requests.

  • Opt-in

    Get things done

    Guided flows walk you through a form and pause for approval before saving.

Ask Atlas
● Online

When's my next shift?

ATLAS

Tomorrow, 09:00–17:00 (Sales-EN), with a 30-min lunch at 13:00.

Book me a swap for Friday?

ATLAS

I've drafted a swap request — review & confirm to send it.

Ask Atlas…

The difference

WFMPro vs. traditional WFM.

Same discipline, a generation ahead on architecture, AI and experience.

  • One connected loop

    Separate tools; data re-keyed and a day behind

    One platform, one live dataset

  • Optimization

    Rules-based auto-scheduler, hard to trust

    Real LP / CP-SAT solver + simulation + fairness

  • Real-time

    Static wallboards, manual reactions

    Alerts + an AI co-pilot that drafts the fix

  • Agent experience

    Desktop-only, call the planner

    Native mobile self-service + engagement

  • Analytics

    IT-built reports, ticket-and-wait

    Self-serve reporting, CSV/PDF, scheduled

  • Help

    Manuals and support tickets

    Atlas AI assistant in every screen

  • Deployment

    On-prem install, long rollout

    Cloud SaaS, fast time-to-value

  • Global & access

    Partial localization, coarse roles

    9 languages, RTL, fine-grained RBAC + audit

Platform & security

Enterprise-ready, built in — not bolted on.

The foundations your security and IT teams will ask about.

  • Isolation

    Multi-tenancy

    Every request is scoped to your organization at the token and query layers, with database-level isolation as the designed backstop.

  • Access

    Granular RBAC

    Fine-grained permissions, system and custom roles, scoped to org units.

  • Accountable

    Immutable audit

    An append-only audit trail across sensitive actions.

  • Credentials

    Encrypted at rest

    Connector credentials are encrypted, with API keys for programmatic access.

  • Global

    9 languages, RTL

    Timezone-correct and localized on every surface, web and mobile.

  • Cloud-native

    SaaS, always current

    No installs or upgrade projects — everyone's on the latest release.

Integrations

Fits your ecosystem.

WFMPro connects to the contact-centre systems you already run — and feeds your enterprise tools.

Inbound · contact centre

  • SSalesforceCRM
  • AAmazon ConnectContact centre
  • AAvayaTelephony
  • GGenesysCloud CX
WFMProConnector framework

Outbound · enterprise

  • DData warehouseSnowflake · BigQuery
  • SSlackAlerts
  • RREST API & ODataKeys + docs

Under the hood — Encrypted credentials, streaming change-data-capture and scheduled warehouse sync bring real-time actuals in without spreadsheets. New sources plug into one connector framework.

Deployment & onboarding

Live in weeks, not quarters.

A guided path from first look to first value — with our team alongside yours.

  1. Step 01

    Discover

    We map your queues, rules and data, and agree success measures.

  2. Step 02

    Connect

    Connect your ACD/CRM and load history — actuals start flowing.

  3. Step 03

    Configure

    Forecasts, constraints and roles set up with guided onboarding.

  4. Step 04

    Go live

    Pilot a group, then roll out — with training and SLA-backed support.

You're never on your own — guided in-app walkthroughs, a dedicated demo tenant, training and the Atlas copilot mean your team is productive from day one.

Next steps

See WFMPro run on your own numbers.

  1. Step 01

    Tailored demo

    A live walkthrough mapped to your queues and challenges.

  2. Step 02

    Value model

    We size the impact together against your baseline.

  3. Step 03

    Proof of concept

    A hands-on pilot on your data, with our team alongside.

  4. Step 04

    Roll out

    Go live with training and SLA-backed support.

Sample graphics use illustrative figures and are not screenshots of the product. Payroll covers gross-pay preparation, not tax or filing. Third-party names and marks belong to their respective owners and indicate supported integrations only.

Let's book a tailored demo and value session.

A live walkthrough mapped to your queues — at your convenience.

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