Cost per contact calculator
What does one contact cost you?
The simplest operational metric there is, and the one most often quoted without a definition behind it. Split labour from everything else and the number becomes something you can act on.
All free toolsYour numbers
Salaries, on-costs, overtime.
Technology, telephony, premises, management.
The formula
How this is calculated.
- 1Cost per contact = total cost ÷ contacts handled
Before you trust it
What this model assumes.
- Only comparable against your own history if the cost base stays defined the same way. Most published comparisons fail that test.
This runs entirely in your browser — nothing you type is sent to us. It is arithmetic on your own figures, not a benchmark or a recommendation.
In the platform
Where WFMPro does this for you.
These tools answer one question at a time, from numbers you type in. WFMPro runs the same maths continuously against your live data.
Run this on your own data with us.
A working session on your forecasts, schedules and shrinkage — and where WFMPro would take it from there.